About Shipping

Please refer to the shipping guidelines below before placing your order to ensure you receive your confections at your desired time.

We do not ship same day.
We do not ship Friday thru Sunday.

We do not ship to PO Boxes.

We do not ship internationally.

During the summer months, overnight shipping is the only available service to areas with average temperatures above 80 degrees.
• During extreme heat waves, we recommend using Priority Overnight to ensure your chocolate arrives in the best possible condition.

Order Shipping Schedule

Our small but mighty shipping team works hard to get your orders shipped on time! Please refer to our shipping schedule to ensure on-time delivery to your recipients. During the Holidays, we get very busy and shipping times may take longer.

ALL ORDERS PLACED MONDAY
ALL ORDERS PLACED TUESDAY
GROUND AND EXPRESS 2-DAY ORDERS PLACED WEDNESDAY
OVERNIGHT ORDERS PLACED WEDNESDAY
ALL ORDERS PLACED THURSDAY – SATURDAY
ORDERS PLACED SUNDAY
Ship out Tuesday the same week.
Ship out Wednesday the same week.
Ship out Monday of the following week.
Ship out Thursday the same week.
Ship out Monday of the following week.
Ship out no later than Tuesday of the following week.

San Francisco Bay Area Shipping Rates and Delivery Schedule

We are happy to offer lower shipping rates for orders being delivered in the San Francisco Bay Area! These rates apply to orders shipping to zip codes starting with 94-, 95-, and 96-. Shipping chocolate can be tricky! We work hard to ensure your order arrives on-time and in the best condition possible. That's why we always pack your orders with ice packs free of charge during warm months.

Ground Shipping: $14
Express 2-Day: $17
Standard Overnight: $25
Priority Overnight: $30
Delivered 1-5 days from ship date.
Delivered 2 days from ship date.
Delivered 1 day from ship date by 8PM local time.
Delivered 1 day from ship date by 1PM local time.

Rest of Contiguous U.S. Shipping Rates and Delivery Schedule

Shipping chocolate can be tricky! We work hard to ensure your order arrives on-time and in the best condition possible. That's why we always pack your orders with ice packs free of charge during the summer months and during most of the year for warm weather states. Rates shown exclude Alaska and Hawaii.

Express 2-Day: $20
Standard Overnight: $25
Priority Overnight: $30
Add Signature Service: +$5.25
Delivered 2 days from ship date.
Delivered 1 day from ship date by 8PM local time.
Delivered 1 day from ship date by 1PM local time.

Tracking Your Shipment

You will receive an e-mail notification when tracking information is generated for your order.
There may be a delay between the time in which you receive your tracking information and when your order actually leaves our facility.

Your tracking information will update once your order has been picked up and scanned by the shipping carrier.

SHIPPING & FAQ TIPS

Do you Guarantee Delivery Dates and Time?
Winter storms, hurricanes, flooding; these are just a few reasons why our shipping carriers may experience delivery delays. Because there are some forces of nature that are out of our hands, we cannot guarantee delivery times once your order is out for delivery. We can, however, guarantee your order will ship on-time from our facility according to our shipping schedule above.

How do I track my order?
When your order ships, you will receive an email which includes your tracking number. If you have trouble tracking your order, please give us a call
and we can assist you in contacting the shipping carrier.

Are ice packs included?
Because chocolate can be quite temperamental to ship, we include ice packs in orders going to warm climates and during warm spells at no charge to you!

Can I add Signature Service?
Yes. However please be advised that if no one is there to sign for it, the shipping carrier will make two more delivery attempts before they return the package to us. Recchiuti Confections will not refund purchases if the product is damaged or melted after the first delivery attempt, or if it is returned to us.

What if my order is stolen or damaged?

Recchiuti Confections is not responsible for packages stolen or damaged after they are delivered to the Ship-To address provided by the customer. We suggest shipping to a daytime/business location when possible.

Other Helpful Tips

     • Please double-check your order's shipping address before submitting your order. Recchiuti Confections cannot be responsible for orders delayed or returned due to incorrect or undeliverable addresses (i.e. PO boxes) provided by the customer.

    • We realize that you may want to send a gift as a surprise. However, in order to prevent delays, we recommend you notify the recipient of the shipment prior to arrival. Also, we encourage you to include a gift note at checkout (for no additional fee) so that your recipient knows who the sender is.

    • Shipping is applied to the pre-discounted total when using a promotion code.
    If you notice an error on your order, please notify us as soon as possible at customerservice@recchiuti.com or toll-free at 800.500.3396. We will make every effort to fix the error before your order is shipped